I purchased a replacement timer for a heated towel bar. It was defective. I’ve received two “AI” generated responses. The first said no replacements or refunds, even for defective products (can’t imagine any company would do this). The second said “elevating” the request to replace the product. Haven’t heard back. Liked the original product, but this is unacceptable. Without positive resolution, I’ll try to tell as many people as possible of my experience and that they should not buy Ancona branded products.