Return policy for Parts :
We offer original replacement parts for all our products. Need assistance prior to ordering? Please contact our customer service team by phone 1-800-350-4562.
Monday - Friday 9:00 am - 5:00 pm EST or by email firstname.lastname@example.org if you are uncertain of the part you need.
Please note that all parts are non-refundable.
Return policy for Accessories (Chimney replacements, Chimney extensions, Filters and Conversion/Recirculation kits) :
Accessories can be returned within the first 30 days of your purchase. You may return the product to us in its original condition and original packaging for a full refund. Shipping costs are non-refundable.(We will refund the return shipping cost, if the return is a result of our error). Please note that we cannot refund items returned more than 30 days past delivery.
If the incorrect chimney extension or recirculation kit was purchased, a restocking fee of 29.99 USD will be deducted from the return.