Ancona products are available exclusively online.
FAQ
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General
Online Shopping
Is there a shipping fee if I purchase a product on the www.anconahome.com?
All prices for products sold on www.anconahome.com include shipping.
I am trying to add an item to my cart but it does not allow me to. What am I doing wrong?
Please make sure to click the Shop Canada or Shop US tab at the top of the page in order to add an item to your cart.
Can any of the Ancona products be used for commercial purposes?
Ancona products are designed for residential use only. Please note that commercial usage will void the warranty.
Replacement Parts
Where can I get a copy of the installation manual?
A PDF version of the installation manual for any of our Ancona products is available through our website www.anconahome.com Simply click on the product you have purchased and you will find the relevant installation manual, dimension sheet and warranty information.
I need to order a replacement part for one of my Ancona products. Where can it be purchased?
You can order all replacement parts directly from our website: www.anconahome.com
Range Hoods
Installation
Just installed my range hood, there is power but the range hood will not turn come on. What do I do?
Sometimes during transportation, the wires inside the unit will shift and might disconnect from the control panel. Please remove the filters and check that there are no loose wires coming from the control panel (where the buttons are). If there is a wire that is disconnected, this will not allow the unit to come on. Please connect back the wire accordingly and the unit should work. If not, please contact our Customer Service department by phone at 1-800-350-4582 or by email service@anconahome.com and we will gladly assist you. We are open Monday through Friday from 9am to 5pm Eastern Time zone.
What does CFM mean?
CFM stands for cubic feet per minute; the airflow or power of the range hood is measured in CFM’s.
Where can I find my serial number on my range hood?
The serial number for the range hood is located on the inside the unit behind the filters.
I ordered my range hood in stainless steel but it arrived in a white and/or blue color. What do I do?
The white or blue is a protective film cover that should be removed prior to or after installation.
What is the minimum CFM required for a range hood to be installed over a gas cooktop?
We recommend a minimum of 450CFM for use over a gas cooktop or gas stove.
Can I replace an Over-the-Range Microwave with a Range Hood?
Yes. Whether your current OTR is non-ducted or ducted, we offer a complete line of range hoods to effectively ventilate your cooking area.
Can we install our Ancona range hood outside?
All Ancona range hoods are designed for interior use only. Please note that installing the unit outdoors will void the warranty.
There is Styrofoam inside my range hood. Does it need to be removed?
Yes, the Styrofoam located inside your range hood is only there to protect the unit as well as the motor. It would need to be removed prior to installation. If it is stuck and does not come out smoothly, it can be cut and removed piece by piece.
The range hood is too powerful. Is there any way to reduce the CFM on the unit?
There is no modification switch on the range hood to adjust or reduce the fan’s CFM variable speed motor power. However, you can install a recirculation kit which will reduce the CFM motor by about 100CFM.
What is the difference between decibels and sones?
Decibels (dBA) is the objective scientific measurement of sound pressure level. They are measured in an accredited laboratory using specialized testing equipment. Sones are the personal subjective characteristic of sounds; the perceived sound volume or loudness that an individual hears. They are unique to everyone’s strength of hearing and perception of sound.
My unit requires a make-up air kit. Where can I purchase one?
You can find a make-up kit adaptable to your unit at most local hardware stores.
Can I transform a wall mounted range hood into an island range hood?
Wall mounted range hoods cannot be used over an island. Wall mounted range hoods have 3 finished sides and an exposed back for wall installation; Island range hoods are uniquely designed with a smooth finish all around.
How do I clean my range hood? Are there cleaning instructions?
Yes, there are instructions on how to clean your range hood under the Use and Care Information page of the manual.
What's the best way to clean the surface of my hood?
Stainless steel hoods should be washed regularly using a clean soft non-scratching cloth with hot water and vinegar. Wipe in the direction of the polish lines. Rinse well with clear water and wipe dry immediately. You may wish to apply light oil used for furniture polishing to emphasize its bright finish. We recommend Weiman Stainless Steel wipes which can be found at most local hardware stores.You will find instructions under the Use and Care Information section of your manual.
I have glue residue on my stainless steel range hood from the protective cover film that does not come off. What do I do?
Goo Gone, which can be purchased at any local hardware store, may be used to remove any glue residue. Wipe the residue in a circular motion using a cotton swab.
Can Ancona wall mounted range hoods come with one chimney piece instead of two telescopic ones?
Our entire Ancona wall mounted range hood models come with two telescopic chimneys which allow you to adjust them to the height that is needed. We do not have one piece chimneys. The telescopic chimneys only come in a standard size and cannot be custom modified. If any modifications are needed, we recommend that they be done by a metal shop professional in order to ensure a straight and smooth finish.
I have an 8ft ceiling; can your Ancona chimney style range hood fit in my kitchen?
Although our Ancona wall mounted range hoods are made for 9ft ceilings, you can install our chimney style range hoods on an 8ft ceiling. Please consult the dimension sheet of the model you are interested in prior to purchasing the unit in order to confirm that the sizes are compliant. If you have enough space, you can install it using just the upper chimney. If both chimneys are needed for installation, one of the chimneys can be cut by a professional metal shop in order to fit your space accordingly.
If a range hood does not have a vent that exhausts by the back (rear venting option), what is another solution?
You can install the range hood using a 90 degree elbow that will allow you to vent to a hole in your wall.
Is there a minimum and maximum required length tube for installing a range hood?
There is no minimum length size tube required. However, the maximum tube length straight up towards the ceiling is 29ft.
There is condensation coming from the bottom and sides of my range hood. What can I do to fix this issue?
If there is condensation, the duct size might be too long. Please keep in mind that the duct should be straight up towards the top and should not be longer than 29ft using a rigid/metal duct tube. Also, please make sure that there are no serpentines in the ducting tube as this will restrict the air flow as well as the suction power.
Why does air blow in and not out from my range hood?
Our Ancona range hood models are designed to eliminate the odors and are not constructed to push air back into the home. The motor runs one way only and usually, if the air is blowing downwards is because there is obstruction in the ventilation tube. Please check if the damper on the unit is opening and closing properly. The damper flaps must be removed in order to have a better suction power and an effective air flow. Also, please make sure that the ventilation tube is not clogged i.e rocks, leafs, dust etc.
What is the recommended distance from the range hood to the top of the cooktop?
The minimum clearance is 24 inches for installation above an electrical cooktop and a minimum 30 inches for gas cooktops. There is no maximum distance but we recommend that you do not go over 32 inches in order for the range hood to work as effectively as designed.
What type of screw is used to fasten the damper to the range hood?
The type of screw used is a pin head metal screw which is 1cm long and the thickness is 3.9mm.
Filters and Recirculation Kits
I need a recirculation kit so my unit can be installed using a ductless ventilation system. Where can it be purchased?
Recirculation kits can be purchased through our website :www.anconahome.comProducts ->Range Hoods -> Accessories Recirculation kit
Where can I purchase replacement filters for my range hood?
Replacement filters for our Ancona range hoods cannot be purchased at a local hardware store. You can purchase replacement filters for Ancona range hoods directly through our website: www.anconahome.comProducts ->Range Hoods -> Accessories Filters
Are all filters washable? How often should I clean my filters?
Yes, both baffle filters and aluminum mesh filters are washable. The aluminum mesh grease filters should be washed in your dishwasher approximately every month depending on the amount of usage. Clean all-metal filters in the dishwasher using a non-phosphate detergent. Discoloration of the filter may occur if using phosphate detergents, or as a result of local water conditions — but this will not affect filter performance. This discoloration is not covered by the warranty. Wash often if your cooking style generates greater grease like frying foods or wok cooking. You cannot clean the non-ducted carbon filters; they must be replaced. Baffle filters, which are used in professional style range hood products, are designed to operate longer in high grease conditions without loss of performance. Generally, these need to be cleaned with soap and water whenever the surfaces become unsightly. To extend the life of your filters, we recommend soaking them in hot water and vinegar (ratio half/half).
Can a built-in range hood be ductless?
The Ancona built-in range hood models are made to be installed on an exterior ventilation system only and the non-ducted carbon filters cannot be adapted to these models.
Lights
If my range hood has halogen lights, can they be replaced by LED lights?
If a range hood has halogen lights, they cannot be replaced with LED lights as the internal electrical components (transformer + circuit board) are not compatible.
Both halogen lights went out at the same time on my range hood. What do I do?
If both lights stopped working at the same time, please make sure that all the wires are connected to the transformer which is the light module (transformer) inside the unit.
Motor & Damper Issues
I am hearing a vibrating sound like an airplane when turning on the fan of the range hood. Is that normal?
An excess in sound without any shaking or squeaking may be due to an obstruction in the air flow. Check that your ventilation pipe is free from any obstructions and make sure that the damper on the unit is opening and closing properly. If you have a damper on the outside of your home, we suggest removing the flaps from the damper at the top of the unit to have less obstruction.
The suction power on the range hood is not powerful enough. How do I fix this issue?
Check that your ventilation pipe is free from any obstructions and make sure that the damper on the unit is opening and closing properly. If you have a damper on the outside of your home, we suggest removing the flaps from the damper at the top of the unit to have less obstruction.
I have removed the flaps from the damper and I still hear the vibration. What can I do to fix the issue?
If you still hear vibration, please make sure that the unit is installed using a rigid/metal tube for the range hood to have a better efficiency as well as to preserve the life of the motor. Also, by using a rigid duct tube, you will save energy. If a rigid duct tube was used and you are still having issues, it can be that the motor is unbalanced and would need to be replaced.
The existing exhaust ventilation has a rectangular metal box opening that does not match the round vent piece on the hood, how can I install the range hood?
For all our wall mounted units, Ancona does not provide the round to rectangular damper adapters. You can purchase an adapter kit that goes from rectangle to round at your local hardware store such as Rona or Home Depot in order to get the correct adapter needed for your model.
Can I enlarge my duct size?
Yes. However we recommend no more than 10 inches.
Towel Warmers
General Usage
Can I install my towel warmer upside down?
Installing your towel warmer downside-up will have no impact on the electrical components or functions of the unit.
Can I change the temperature on the towel warmer?
Towel warmers are engineered with an ideal preset temperature and cannot be changed.
What is the daily recommended time of usage for the towel warmer?
There is no limit to how long a towel warmer can stay on. However, to conserve the life expectancy of our Ancona towel warmer, we recommend that the unit be on consecutively no more than 2-3 hours at a time.
I have just installed my unit and it is not generating heat. What can I do?
There is an on/off switch located on the unit that is separate from the timer. The switch will turn red in the on position and the towel warmer will warm up within 10 minutes. If your towel warmer includes a timer, please ensure the timer is connected correctly and programmed.
Free Standing Ranges
Troubleshooting
My oven is not working, but the clock is flashing 12:00
The clock must be set to the correct time for the oven to function. To set the clock, follow the instructions for your model in the Owners Manual.
The clock on my freestanding range is completely blank, what do I do?
This may occur during a power outage. Turn off the breaker for about 1 hour then reset it. Once the breaker is back on, the display clock should flash 12:00. To reset the clock, follow the instructions for your model in the Owners Manual.
How do you adjust the flame on the freestanding range gas cooktop?
To adjust the flame, remove the knobs and insert the included 3/32 screwdriver through the access hole to engage the brass slotted screw.Turn the screw counterclockwise to lower the flame and clockwise to increase the flame. Please note that the flame should never be higher than a quarter of an inch over the burner cap. Detailed instructions can be found in the Owner Manual.
Installation and Replacement
I just installed my freestanding gas range; it is normal to smell or see smoke?
Yes, the smell and light smoke you may see when your stove is first used is from a protective coating used during the manufacturing process, and should burn off after a few usages. If the smell persists , please contact our customer service department immediately so we can assist you.
I just installed my range, and my oven is taking a long time to heat up. Is that normal?
Ancona free standing ranges takes about 10-15 mins to preheat depending on the set temperature.
My oven light broke inside my oven. What type of light is needed?
You can purchase replacement lights directly on our website: www.anconahome.com
Gas Cooktops
General
What is the difference between an ignition pin and thermocouple?
The white ignition pin is the spark module which ignites the flame on the cooktop, whereas the gold thermocouple is the pin which keeps the flame lit. Please note that the thermocouple and ignition pin are bigger on the triple ring burner ( located on the left-hand side) than the rest of the 4 burners.
Even though I do not have electricity, will I still be able to light up the burners with a match or a lighter?
Yes, you will be able to manually light up the burners using matches.
Is it normal that all burners spark when I turn on only one burner on the Gas Cooktop?
Yes, it is normal because the cooktop is built with a central ignition module, so all five ignition pins will spark but only the open valve will ignite.
Can we install our Ancona range cooktop outside?
All Ancona cooktops are designed for interior use only. Please note that installing the unit outdoors will void the warranty.
How do I check the nozzles on my gas or propane cooktop?
To check the nozzles on the cooktop, you need to first remove the grate, remove the burner cap and then the burner ring. At the center of the burner you will find a gold nozzle. Please verify the nozzles accordingly to natural or propane gas.
How do I lower the flame on my gas cooktop?
To adjust the flame, remove the knobs and insert the included 3/32 screwdriver through the access hole to engage the brass slotted screw.Turn the screw counterclockwise to lower the flame and clockwise to increase the flame. Please note that the flame should never be higher than a quarter of an inch over the burner cap. Detailed instructions can be found in the Owner’s Manual
Installation Issues
There is no sound of ignition coming from any burner. Is that normal?
If this unit is recently installed, please make sure that the black burner caps and aluminum rings are placed on the cooktop prior to igniting it. All parts of the cooktop need to be placed for the pins to ignite.
My cooktop was recently installed but I hear a whistling sound coming from the two back semi-rapid burners. What can I do?
If you are experiencing a whistling sound coming from the back burners, please check the connection tube from the regulator to the gas line. It should not be less than 1-2ft if it is a flexible tube. If a longer connection is needed more than a 1-2ft, a rigid tube would need to be used. Always contact a qualified gas technician in your area before modifying your installation.
My flame does not stay lit on my gas cooktop/gas range, what should I do?
The thermocouple, which is the small sensitive gold pin located at the back of each burner, at times, gets damaged through transport and needs to be replaced. Once the thermocouple is replaced, may need to adjust the flame to a higher level.
My flame is not igniting on my gas cooktop/gas range, what should I do?
The ignition pin, which is the small sensitive white pin located at the back of each burner, might have been damaged through transportation and would need to be replaced. Please note that all Gas Cooktops now come with replacement ignition pins and thermocouples.
Sinks
Installation and Replacement
My sink strainer is leaking and needs to be replaced. Where can I purchase a replacement?
The complete strainer assembly can be purchased through our website www.anconahome.com.Products ->Kitchen Sinks -> Accessories Sink Strainers
Faucets
Assembly
Do Ancona bathroom faucets come with a drain assembly?
Ancona bathroom faucets do not include a pop-up drain as drain assemblies can vary across different sink models.A matching pop-up drain compatible with your sink drain hole can be found at most local hardware stores.)
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