waiting over 6 months for an Oven Door. No stock and no timeline. Very poor service!
The service I received from Ancona was prompt and professional. I inadvertently ordered the wrong part and was offered support by Jackie. Hopefully my new part will fit and I will not have to bother the customer service agents again but if so, Ancona staff is pleasant and patient. I highly recommend Ancona products and service.
Our customer service contact, Jackie, went out of her way to help. My husband and I are seniors and sometimes people like to treat us as stereo typical seniors. Jackie was helpful kind and patient.
Was missing a part. Pat has been shipped and is on the way at no charge. Fantastic customer service and would definitely recommend this product to friends and family just because of this positive outcome. Cheers Jackie
It was a great pleasure being looked after
By Jackie she took the time helping me to find the product I was searching for, Jackie is definitely one in a million for such wonderful customer service, as one doesn’t get this kind of service these days so grateful thank you Jackie you definitely are the best. Elizabeth
So grateful for such a fast response to my needs to replace my range hood filters thank you Jackie for your help appreciate all the answers to my questions
When humans call companies they want to speak with humans not AI. AI does not care about what I think or what I need. Taking the caring factor out ruins your company.
I was really impressed that ancona and in particular Jackie were so responsive to my plight. My towel heater is not the end of the earth but it is one of my pleasures. To have a heated towel when I get out of the shower in the mornings is one of my daily pleasures.
I was truly impressed with the promptness of my enquire and Jackie jumped in immediately and helped us out. Very impressive for these times.!
ancona, you rock..
We have received a first class service from ANCONA. Quick and positive response to our request (AI generated?). Appreciate Jacki's follow up. Overall EXCELLENT
Jackie in customer service went above and beyond to help me find the correct part. she even sent me the website to order the part which I did.I will post another review after I received the part.And hopefully it will fix my problem.
I bought a tub faucet several years ago and I needed to replace a part but it was discontinued from where it was purchased. I took a chance and emailed the company and after a few email exchanges the part was found and shipped free to me! Jackie was awesome, great customer service!!!
The customers services is incredible, they are unbelievable 👍👌🤩
I received a quick reply to my inquiry. However it should not have been necessary as I should have been able to find the replacement part on the website simply by searching for parts for my hood based on the model number on the sticker attached to thw inside of the hood. Instead, I had to contact them through their contact form with the model number attached to my hood for them to match it to an entirely different model number that is not found anywhere on my hood. Why this is, is beyond reason but hey, at least they got back to me with the information o needed.
Had a glass "lens" for a range hood crack and local stores didn't carry a replacement. Reached out to Ancona and while the glass "lens" wasn't sold separately, Jackie recommended an acceptable solution to replace. Thanks Ancona!
I had purchased my hood fan through Hime Depot and it sat in the box for over three months before renovations were at the stage where it could be installed. Upon opening the flawless box, it was discovered the lower portion of the chimney for the island hood fan was horribly dented in 5 different spots. The timeframe for refund or return had passed with the retailer so they kindly provided the contact for Anconda. I emailed them and received a response almost immediately stating they were sending a whole new set at no charge. Impressed by their service and would highly recommend this brand to anyone. I love the hood fan , its design, and functionality.
I contacted Ancona when my light on my range hood began coming on randomly on its own. Jackie was professional and respectful and the response was almost immediate. She found a possible solution and is sending us new puck lights to try. Amazing people, amazing service and I will definitely recommend Ancona in the future. Thank you Jackie and I hope this solves the issue. ( I am being provided with new lights at no charge) 😊
Jackie proactively returned the call at a crucial moment and handled the issue with great courtesy, ensuring it received the attention it deserved. Thank you!
Your customers services is the best of the last 10 years, congratulations and thank you very much 👍
Jackie has been very helpful and quick answering my queris. Very fresh experience.
As a customer I feel privileged. The response is super quick and service is of the highest quality. Recently, I had an issue with electronic control panel for my rangehood and they sent a replacement panel with no extra cost. I would recommend all to trust Ancona products and service.
Quick and accurate to my question regarding the LED lights and whether the current new ones would fit my older model exhaust hood. Very professional and helpful.