Placed my order and told me that I ordered the wrong parts gave me a refund and gave me a discount on new motor for my range hood.
Customer service is useless. I need 2 light bulbs for my range hood. Not only are they back order, but they are not available anywhere else and they want $57 each for an LED light bulb. Ridiculous! Will never buy any products from this company ever again.
Since feb asking for a part for my stove. Finally emailed them again ….4 months later and this time received an AI response . Not even a person. What kind of company thinks their human customers doesn’t deserve a human response ? Haven been able to bake for my kids since Christmas 2024.
We were having some issues with a 4 hole tub faucet. The diverter valve was not fully closing and water would dribble down the wand. We sent an email explaining the situation. Ancona replied on a Sunday asking if they should send a new replacement at no charge and we agreed ! Thank you for the great service! We are looking g forward to the new bathtub faucet.
The responce is kind, quick and informative. Look forward to hearing them soon
When I had an issue with an installation requiring attention, no offer was made to bring a technician to me, no support to find any tech support. All they would do would send me a digital copy of a manual I already had, and do it myself. No help in getting chimney sections cut.....totally left to my own devices. Product is fine, but the product support is NIL.
I have a problem and the suggestion of buying new light pucks is not the correct solution. The lights have a halogen bulb and they all go off at the same time. it is definitely the controller. I just need to know which one and if I can purchase it. the unit is about 14 years old.
They provided the correct part number to order. Sadly, TRUMP TARIFFS prevent me from ordering the part as Ancona must now reconsider pricing+tariff costs for the control panel. I hope to be able to order it soon at some inflated cost.
I was having no success trying to set the clock on the timer (PATIM-01), so I sent them an email...on a Saturday. Within 30 minutes I had a helpful response from someone who actually read my email and understood the problem. It ended up being my misunderstanding of the instructions (which, admittedly, could be improved with some different wording, but I digress...) but I was impressed with their prompt and thoughtful weekend response.
Poor support. No parts. Dumping my stove and having to buy a new one.
I sent by email a query about a replacement part for my freestanding bathtub wand and the AI generated response suggested the wrong replacement part. It suggested a single handle faucet.
If I could give a zero star, I would. This AI generated response was not helpful at all. Very disappointing customer service support.
Ordered replacement filters and LED lights for an 8year old exhaust fan. Impossible to connect with a live agent, but eventually did get it sorted out through online request and subsequent email. Parts have been ordered (free shipping in Canada)
I sent a request for a part that was missing from my order and they sent me a response asking how I liked how they handled the issue.
Get it together, this is terrible customer service.
Please contact me about my issue!!
I've been looking for spare filters for a range hood that appears to have been discontinued. The website lists the needed item as 'Out of Stock' and inquiries got essentially identical replies: "We're expecting them in stock shortly." First inquiry was made in August of '24.
A random visit to the website brought up a page that seemed to imply the parts were available. I ordered the parts, only to be stymied with oversized filters. Communication with customer service has been prompt, but the answers are the same, "We're expecting them in stock shortly." Now I'm on the hook to ship the wrong parts back at my expense to start a refund process. The saga continues.
Great service and great company - prompt service - very professional
I encountered a problem with the installation of some replacement parts for my range exhaust hood. Jackie with the help of an Ancona technician quickly helped me solve the problem. Great customer service. Thanks!
I ordered range hood filters and somehow my phone changed the billing address to not where I live. In panic mode I contacted them and their Customer Service quickly & professionally fixed my error. The rep made it very easy and enjoyable with some humorous communication, crisis averted, thank you!!
I contacted the company via their website trying to locate the control processor for a range hood that is 10 years old. Received a response to my message within a few hours with a link to order the required part. Happy with the quick response and the fact that the part is still available.
Got the sone rating of the range hood but this information should be on the product sheet already like most range hood manufacturers have done.
No support for product. Been told for months replacement parts coming in a few weeks… every month it’s another few weeks.
When my oven door had problems I reached out to Ancona customer service for help. I received the best customer service response I've ever experienced. Jackie is friendly, helpful, knowledgeable, and ready to make sure I get what I need to have a fully functioning oven door. I love my oven and now I am thrilled with Ancona's responsive customer service. I want to move to Canada!!
When our Ancona Microwave stopped working customer service was responsive, and helped us get a replacement (In warranty) within a few hours...
Nothing but great service...Thank you :)