Great customer service! I had a mtor fail on an over the range exhaust hood a short time after purchase. I contacted them and it took several discussions but they are shipping me a new motor. Good company! Thanks!
I reached out to Ancona and it took them 3 days to contact me. Their 1-800 number does not work! Paid over $800 for this towel warmer and it was installed August 2023 during our renovation. The switch/ timer stopped working February 2025. They finally contacted me stating they saw I ordered a new switch. I couldn’t wait for them. They didn’t even offer to replace it at no fee. This switch obviously was defective as it should not stop working just after 1 year. Poor customer service!!!
The plastic cover of the electrical system of my old range broke. The part was out of stock, so I contacted the customer service which found one for me. I got it in less than 2 days.
I was told the unit I inquired about is out of stock and the factory has no clue when they intend to make any more! They offered no alternate recommendations.
I will find a company who will provide better recommendations and solutions.
My mistake to even consider this company!!!!!
My Rangehood was missing a duct connector ,, every step of the process after reaching out to them was excellent from start to finish, couldn’t ask for better and received my part promptly
I needed a manual on my vent hood because the contractors didn't leave one with me. After receiving my request Olivia promptly e-mailed me one.
I would say the service I received was perfect!
We are an appliance repair service servicing an Ancona range for the first time, contacting Ancona by contact form had a slow response time, had to contact multiple times.
After my last request I received a quick response time with the part necessary for the repair, though the additional foot kits requested by the customer are not available.
Hopefully future communications will be a littler faster.
Ancona help says the upper element needs to be replaced. The appliance is only a few years old. And the part is out of stock. So, buy a new range? Frigidaire, GE this time?
Answers were good when they came but my oh my it takes FOREVER to hear back. Phone number always goes to VM which means crawling towards an answer in the form of very slow email exchange. Thankful I wasn’t in a time sensitive situation.
After 7 years of use I needed to replace the led lights on my range hood extractor fan. I did not know what part number to order and emailed Ancona. I received a quick response from Jackie with links to the lamp order. I was thrilled that there was no delivery fee and how easy it was to order and that the lamps were not discontinued. That’s good service
AI bot. No help at all. Is the AN-1299 discontinued along with its available after market parts or are the parts available ? I’ve been waiting for over a month.
Very quick response with link when using the website to request a part. Reasonable price considering the shipping is included. Thank you
We’ve been using the range hood for almost 7 years without any problems
I was provided very helpful parts and service information when requested. The hard part is trying to get a hold of anyone as the [****] does not work. Only email through the website works. Thanks
I have been trying to repair my ancona electric range for 2 months. You never answer your phone and when I email a question it takes days/ weeks to get a response. The response i get sometimes has nothing to do with my question. I AM LOOKING FOR A TECH SHEET FOR MY AN2201 ELECTRIC RANGE. My technician would like to follow the wires to see what is disconnected IDO NOT NEED A PARTS SHEET
the part I need for my oven is temporarily out of stock, which is understandable but I also asked where else I can buy a compatible part, with no response to that question. My oven is dead in the water
Service? They answered but didn't answer my question. I wouldn't have given as high as a one star but I had to give that to give any response at all. Looks like my experience is the norm.
I received proper response over the email and resolved the issue. thanks
I was not helped or responded to. When I reached out to follow up they responded with "Tell us how Jackie did", Well she did nothing and did not help or respond. Awful service.
Cannot talk to anyone for a simple question and answer. Do not get answers on email or chats either. All generic BS. Just trying to find a part and it is this difficult.
I got the information and feedback I needed but the response was very slow. I had to reach out to them 3 times before I got the feedback.
Unfortunately no solution was provided to a request. My request was for brighter range hood lights. Cannot see brightness from a photo or online. Was told there are no other options for brighter light. So unfortunately back it goes as a return. Which I was hoping to prevent.
I’d like to retract my previous feedback l review below (no option to delete). Shortly after, I received an email, and Jackie addressed the situation promptly and professionally. Thank you for the excellent service!”
I purchased a black faucet, but unfortunately, the paint is peeling. I reached out over a week ago and followed up, but I have yet to receive a response. The lack of timely communication has been frustrating, and I’m unsure when I can expect an update.
