AI bot. No help at all. Is the AN-1299 discontinued along with its available after market parts or are the parts available ? I’ve been waiting for over a month.
Very quick response with link when using the website to request a part. Reasonable price considering the shipping is included. Thank you
We’ve been using the range hood for almost 7 years without any problems
I was provided very helpful parts and service information when requested. The hard part is trying to get a hold of anyone as the [****] does not work. Only email through the website works. Thanks
I have been trying to repair my ancona electric range for 2 months. You never answer your phone and when I email a question it takes days/ weeks to get a response. The response i get sometimes has nothing to do with my question. I AM LOOKING FOR A TECH SHEET FOR MY AN2201 ELECTRIC RANGE. My technician would like to follow the wires to see what is disconnected IDO NOT NEED A PARTS SHEET
the part I need for my oven is temporarily out of stock, which is understandable but I also asked where else I can buy a compatible part, with no response to that question. My oven is dead in the water
Service? They answered but didn't answer my question. I wouldn't have given as high as a one star but I had to give that to give any response at all. Looks like my experience is the norm.
I received proper response over the email and resolved the issue. thanks
I was not helped or responded to. When I reached out to follow up they responded with "Tell us how Jackie did", Well she did nothing and did not help or respond. Awful service.
Cannot talk to anyone for a simple question and answer. Do not get answers on email or chats either. All generic BS. Just trying to find a part and it is this difficult.
I got the information and feedback I needed but the response was very slow. I had to reach out to them 3 times before I got the feedback.
Unfortunately no solution was provided to a request. My request was for brighter range hood lights. Cannot see brightness from a photo or online. Was told there are no other options for brighter light. So unfortunately back it goes as a return. Which I was hoping to prevent.
I’d like to retract my previous feedback l review below (no option to delete). Shortly after, I received an email, and Jackie addressed the situation promptly and professionally. Thank you for the excellent service!”
I purchased a black faucet, but unfortunately, the paint is peeling. I reached out over a week ago and followed up, but I have yet to receive a response. The lack of timely communication has been frustrating, and I’m unsure when I can expect an update.
2 days still waiting on an answer. Phone calls get resolved immediately. That’s why I like calling not texting you have to wait on texting. Old school
I had an issue with my oven and dreaded calling in for customer support because I’d had so many bad experiences with other companies.
The representative I got, Jackie, was awesome. She was understanding and patient. Walked me through everything and followed up. 5 stars all the way. She was incredible!
I have been trying to get assistance for my Ancona towel warmerAN5550 bought on Amazon earlier this year. After a month and 3 attempts, nobody has been able to provide any kind of assistance.
Jackie was amazing!! She was very helpful and efficient in helping us with our issue She ensured we had a quick resolution and that we were completely satisfied. Thank you Jackie so much for all of your help. Very much appreciated.
Jackie is very professional and shipped me the missing part of my order.
I am Very happy of the good customer service!
Jackie was extremely helpful. After unsuccessful attempts at 2 appliance stores I was able to order what I needed within minutes on this site. Thanks Jackie
Please let me know ASAP THE AVSILABILITY OF THIA ITEM.
Keep up the good work JACJIE!!!👍
once I got through (away from the auto reply) the service was GREAT!
Had to deal with Jackie 5 stars service and fast too thank you
Crazy quick complete answer with the details needed. I had my reply 1 minute after I sent my Mail.