Service was excellent! Part was identified, sent link directly to part so I could order right away. Prompt quick and had me straightened away within minutes.
Nice that a response to my initial email was quick.
The suggestion posed by AI was enough to resolve my issue.
Would have rather had a human but for this particular problem, AI was enough.
Excellent customer service. Many thanks to Jackie who was personable and professional and absolutely understood that a fully functional oven is needed, particularly with the holidays approaching. I would not hesitate to recommend the company given this experience.
I had to do several chats to finally get what I wanted. AI was no help and it could have been resolved quickly with a human answering.
Response was timely although I would have appreciated a response from a real person not AI.
Can't say enough about how great Ancona is with Customer Service. Highly recommend. Don't shop elsewhere!!
I Was missing a part and the customer service was able to identify quickly the part (event with my non technical description). The part was shipped to me at no cost. Very good customer support (thx Jackie)
Have a burnt out lightbulb but need a suction cup to remove the bulb on my range hood. I do not have the suction cup.How can I get one?
I purchased a heated towel rack from Best Buy during the summer. At that time it worked and because it was summer, I didn't use it again until mid October and then it stopped working. I contacted Ancona directly and sent them purchase invoice from Best Buy Online. I was contacted very promptly by the Ancona customer service department and when they determined that it wasn't just a faulty switch, they offered either a full refund or replacement. I opted for a replacement. They didn't require me to send the faulty one back, which was very handy as I no longer had the shipping box. Great service!
If the top one is Seven stars, I will give Ancona service "Seven-Star".
Jackie did an excellent after service. My Ancona cook top is back to service. Thank you so much for your help Jackie!
Needed to replace a SS filter on my range hood. Sent a text to Ancona over the weekend and actually received a reply about an hour later.
Unfortunately item item is out of stock.
Service was excellent.
After two years the motor of my hood broke, the company was extremely helpful and sent me a replacement motor. They where quick in their response emails I had a great service and would highly recommend!!
waiting over 6 months for an Oven Door. No stock and no timeline. Very poor service!
The service I received from Ancona was prompt and professional. I inadvertently ordered the wrong part and was offered support by Jackie. Hopefully my new part will fit and I will not have to bother the customer service agents again but if so, Ancona staff is pleasant and patient. I highly recommend Ancona products and service.
Our customer service contact, Jackie, went out of her way to help. My husband and I are seniors and sometimes people like to treat us as stereo typical seniors. Jackie was helpful kind and patient.
Was missing a part. Pat has been shipped and is on the way at no charge. Fantastic customer service and would definitely recommend this product to friends and family just because of this positive outcome. Cheers Jackie
It was a great pleasure being looked after
By Jackie she took the time helping me to find the product I was searching for, Jackie is definitely one in a million for such wonderful customer service, as one doesn’t get this kind of service these days so grateful thank you Jackie you definitely are the best. Elizabeth
So grateful for such a fast response to my needs to replace my range hood filters thank you Jackie for your help appreciate all the answers to my questions
When humans call companies they want to speak with humans not AI. AI does not care about what I think or what I need. Taking the caring factor out ruins your company.
I was really impressed that ancona and in particular Jackie were so responsive to my plight. My towel heater is not the end of the earth but it is one of my pleasures. To have a heated towel when I get out of the shower in the mornings is one of my daily pleasures.
I was truly impressed with the promptness of my enquire and Jackie jumped in immediately and helped us out. Very impressive for these times.!
ancona, you rock..
We have received a first class service from ANCONA. Quick and positive response to our request (AI generated?). Appreciate Jacki's follow up. Overall EXCELLENT