I contacted by email customer service regarding issues with my kitchen faucet that I have had for many years. They responded imediatley and given they were not able to provide a replacement part they offered my 3 other replacement options to choose from.
They are very professioanal and very commitment to standing behind the quality of their product. It’s clear they genuinely care about their customers and take pride in ensuring their customers are satified.
I’m extremely impressed with the level of support I received and I would highly recommend this company based on their outstanding customer service and quality of the product.
Using your Chat to ask about parts was very simple and the communication was quick
We look forward to seeing "light"again over our range 😀
I had an issue with my range hood and reached out to customer service for assistance. From start to finish, the experience was excellent. The team responded quickly and provided a prompt, effective solution to resolve the problem.
What stood out most was their professionalism and commitment to standing behind the quality of their product. It’s clear they genuinely care about their customers and take pride in ensuring everything works as it should.
Overall, I’m extremely impressed with the level of support I received from Jackie and would highly recommend this company based on their outstanding customer service.
The customer support was quick and replied to my questions in professional manner.
Hi had to get in touch wth their service they resolve my issue quickly
Service support met my needs. Positive experience. Would deal with them again.
Excellent and timely answers to my questions. The customer support person was helpful and knowledgeable
Ancona stood behind their product and handled the issue professionally. I appreciate their support and willingness to resolve the matter.
I contacted Ancona via email for information for replacement bulbs or puck lights for a range hood purchased in 2011. I received a response the next day! They provided the name/size of the bulb which can be purchased on-line (or at a local hardware store). They also gave me a link to be notified when the puck lights were back in stock. Great customer service.
Toni, a very happy customer
They were very informative, excellent and answering my questions. They got back to me right away during business hours.
The support team went above and beyond to provide assistance, even when they were not required to do so. I will definitely purchase again and again from this company. Thank you!!!
The wall switch on my towel warmer no longer works. You sent me a link for the part, but unable to order as it says you cannot ship to the USA. How am I supposed to repair this?
We have a Ancona range hood. The buttons for fan and light stopped working. We contacted Ancona to get the part number for the “control panel” so we could replace it, but they have advised that the model has been discontinued and the control panel is not available.
So we have this huge metal item that will have to go to the dump and we’ll have to buy a new one because the buttons don’t work and the company does not support its product.
We won’t be replacing with Ancona.
I had purchased new bulbs for my range hood but none were fitting in correctly. I contacted customer service by email and Jackie was so helpful. She responded to my questions quickly and efficiently and was extremely friendly and courteous. I can now stop buying and returning 😊
Janis
Thanks for asking how I feel about the help I received from Ancona. I tried to get a part that was currently out of stock and clicked on the radio button that says 'Let me know when it is available'. That has been the extent of my interaction with Ancona so I can't say any more at this time.
It’s been over three weeks and my order still hasn’t shipped and all I get are AI responsss.
I ordered Ancona home filters elite on 12/18/2025 . It has still not delivered or no communication about why it has not be delivered.
Service was excellent! Part was identified, sent link directly to part so I could order right away. Prompt quick and had me straightened away within minutes.
Nice that a response to my initial email was quick.
The suggestion posed by AI was enough to resolve my issue.
Would have rather had a human but for this particular problem, AI was enough.
Excellent customer service. Many thanks to Jackie who was personable and professional and absolutely understood that a fully functional oven is needed, particularly with the holidays approaching. I would not hesitate to recommend the company given this experience.